Frequently Asked Questions
Common Garage Door Problems
These are common questions that we get at CK Garage Doors. They are only suggestions. All work should be diagnosed and preformed by a CK Garage Door Technician.
If you have any questions please contact us for a free estimate!! 780-777-3881
My garage door only lifts about 6 Inches?
- Look at your Torsion springs one might be broken. Do not Attempt to adjust Torsion springs should only be repaired by a qualified technician. Contact CK Garage Doors for a free quote
My garage door opener will not close.
- Check your Photo eyes at the bottom cornors of the door to make sure they are functional and not obstructed. For help contact us!
My Garage Door Opener only works from my wall button in my house. My Remotes and keyless will not work.
- Take a look at the wall button. Make sure you have a solid light and that your lock button is not on. To re-set your lock mode on For help contact us!
My opener runs but the door will not move.
- Check to make sure your trolley is engaged. If it is, your gear could be stripped. Contact us for your options to repair your model or replace it with a Liftmaster® professional garage door opener.
Please call for any other questions that you have.
What is my ROI (return on Investment) on the new door I’m thinking of buying for my house?
In November, Remodeling Magazine released its 24th annual Cost vs. Value Report. The “garage door replacement” was included among the 35 home projects analyzed. A midrange” garage door replacement ranked as the #2 project that recoups the most of its cost when a home is sold at 83.9%. A new garage door ranked #4.
Can I replace only the sections and use my old hardware on a new garage door?
The hardware supplied with a new door is only a small percentage of the total cost of the package, to you that’s a good investment to ensure the door operates correctly and safely. When your new track system is installed, all parts are balanced and aligned with respect to the new door. This can help prevent injury and damaged caused by incompatible parts and also help maintain product warranties. Failure to use all supplied hardware will void the factory warranty.
What is the standard size for a residential garage door?
When dealing with garage doors, always refer to the width first. eg. Width x Height = 16'x7' Most door styles are available in 8', 9', 10', 12', 14', 16' and 18' widths with 9' and 16' being the most common sizes. Many of our doors styles can also be custom built in 1” increments. Residential doors are usually 7' or 8' in height but are available in other sizes as well. Please contact your local dealer for specific odd width and height enquiries.
How does the rough opening of my garage relate to the actual door size?
If you are building a garage, the rough opening should be the same size as the door you wish to install. The door will be placed on the inside of the opening and weather strip can be used to prevent rain and wind from penetrating any gaps. If you need to order a door for an existing opening, provide your dealer with the exact width and height of the opening, how much side room is available on each side, and how much headroom there is above the opening. Please contact us if you have any questions?
How much headroom is required to install a garage door?
Headroom varies with the type of hardware used. Most doors can typically be installed with 12" to 15" of headroom plus an extra 2" for an electric opener. Special low headroom hardware is also available which allows a door to be installed when there is as little as 5" of headroom.
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Headroom Required |
Sideroom Required |
Depth into Room |
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Standard Lift Track |
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10” Radius Track |
10" |
5" |
Door height + 21” |
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12” Radius Track |
12" |
5" |
Door height + 21” |
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15” Radius Track |
15" |
5" |
Door height + 21” |
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Low Headroom Track |
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LHR Springs Front |
8" |
6" |
Door height + 21” |
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LHR Springs Rear |
3" |
6" |
Door height + 27” |
What is R-value and how is it measured?
Many manufacturers use R-values to show the energy efficiency of their product. R-value can be listed in 2 different ways: Calculated R-value and Actual R-value. Calculated R-value is based on a calculation that only incorporates the type of insulation, the thickness and the outer steel sheet. This is a theoretical number based on 1 point in the middle of the section. Actual R-value is based on lab testing that incorporates section joints, thermal break efficiency and all areas of a door. This number is typically lower than the calculated value but represents the true R-value that your full door will provide.
What does increasing R-Value mean?
The fuel savings for a 16'x7' garage door in the mid United States, calculated using standard heat transfer principals is as follows. If the low R-Value door is an R-8 and the other door is an R-16, the total savings with natural gas at $0.60 per therm would only be $4.72 per year. This is assuming that the garage is heated to 65 ° F. If the space is unheated, the savings would be much smaller.
What are garage doors made of?
Doors are constructed of non-insulated steel, insulated steel, wood or aluminum. Insulations are CFC free and the steel contains a percentage of recycled material to ensure your garage door is environmentally sensitive.
What types of doors are available?
Designs range between flush panel, raised-panel, and carriage house style doors. Windows with single or double glazed glass are available with a large range of design inserts. If you don’t see something on our website, talk to your dealer about custom applications.
Can I custom paint the garage door?
Yes. At CK Garage Doors we Recommend that you get your Garage Door painted electrostaticly. We use a great local company: On Site Electrostatic Painting. Please see our gallery for some of there custom paint work they have done for us. If you would like to paint the door yourself please see the manufacturer specific instructions.
Does my garage door require periodic maintenance?
Yes, all garage doors require maintenance. We recommend a brief monthly routine as well as a comprehensive yearly maintenance routine:
- Each month give a visual inspection of all parts of your door. Ensure tracks, rollers and hinges are clean and lubricated.
- All moving parts should be free of debris and all nuts and bolts should be at least finger tight.
- Manually run your door through a complete cycle to make sure it runs smoothly.
- Check the door balance by opening the door manually; the door should stay open by itself at about 3-4 feet off the ground. It should also stay open at the top, not dropping below the header.
- If you suspect any excessive wear, damage or any other problem, contact a professional door dealer for servicing.
- We recommend that your comprehensive annual maintenance check be done by a professional. They will do a complete check of your door system including the torsion spring balance.
What should I do if my torsion spring breaks?
Residential torsion springs provide the force needed to lift your garage door and they are designed to run through 10,000 cycles. The spring tension is greatest when the door is fully closed so this is usually when a spring will break. If your spring breaks you will likely hear a loud bang and your door will be very hard if not impossible to lift. When this happens, DO NOT attempt to remove or repair the spring yourself, call a professional technician in for repair as torsion springs can be extremely dangerous to work on without the proper tools and training. If you have two springs and only one breaks, it is wise to replace both at the same time. The second spring has likely exhausted its cycle life and will break soon as well.